Investigate
What are customers, the trade and rivals telling us that the leadership team has not heard?
- Customer voice (2 weeks). 25 interviews with current and lapsed customers: why they buy, why they left, what they wish you did.
- Store and channel safari (1 week). Mystery-shop your outlets and your key rivals’: how products are shown, priced and pitched.
- Rival tear-down (1 week). Decode how rivals communicate, package, price and promote, and find what none of them claims.
- Synthesis (1 week). One story of what is holding sales back, with 3–5 candidate problems for the day.
- You get
- Evidence Pack: findings from all four pieces of work, plus the workshop pre-read
- Your business can now
- Settle arguments in the room with facts, not opinions
- Sign-off
- Agree the workshop brief and the challenge for the day
